What should I do if I haven’t received my test results?

If you haven’t heard back about your test results, there’s no need to worry. We typically only reach out if the results are concerning and need follow-up actions. However, if you have concerns or would like to discuss your report further, feel free to contact our office. You can schedule a phone appointment with one of our staff to go over the details.

How do I obtain a prescription renewal?

To renew a standard prescription, simply reach out to your pharmacy and request that they fax in a renewal on your behalf. We do NOT renew prescriptions over the phone. It takes 3-5 business days to renew the prescription. If you need a renewal for narcotics, please be aware that Dr. Bastien follows a strict policy regarding these medications. In most cases, you likely will already be working with a pain specialist who manages these types of prescriptions.

What information should I provide to the receptionist when scheduling an appointment?

When booking your appointment, it’s essential to provide accurate and relevant information to our staff. We use a triage system to ensure that we can serve our patients effectively. Additionally, it’s your responsibility to inform our office if there are any changes to your condition after you booked your visit.

I’ve been referred to a specialist, but I still haven’t heard anything. What should I do?

It’s common for patients to experience a wait time after being referred to a specialist. On average, it can take 4 to 6 months to receive an appointment, with some of the busiest specialists having wait times that exceed a year.

I’ve been ordered a radiology scan, but I haven’t received my appointment. Is there a problem?

Diagnostic imaging centres manage their imaging requests independently and may triage appointments based on urgency and availability. If you haven’t received your appoointment yet and your imaging was ordered from Bluewater Health, we recommend that you contact Bluewater Health directly. They may be able to place you on a cancellation list, which can expedite your appointment if there are any openings. The same process applies to MyHealth only contact their booking office instead.

What happens after I have my imaging done, and how will I receive my results?

After your imaging appointment, the images will be sent to a radiologist for review, which can take 4 to 6 weeks. If your results are normal, we typically do not call to provide updates. However, if there are any concerns or abnormalities, we will contact you to discuss the results and any necessary next steps.

If I have a form that needs to be completed, what should I do?

You can drop off the form at our office. If you are visiting after hours, please feel free to place it under the door. Once we receive the form, we will complete it for you which typically takes 4 to 6 weeks. You will be contacted by our office once the form is complete.